We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Before return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Freely contact us at email@example.com for any questions.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We accept order cancellation within 12 hours of the order before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped or a shipping label is already generated.
We accept return of products. Customers have the right to apply for a return within 60 days after delivery of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service at firstname.lastname@example.org to initiate the return process and to make sure you send the package to the right address.
Important: Before returning a SmartMike+ for refund or warranty, you must secure a Return Merchandize Authorization (RMA) number first. Units sent without an RMA will not be eligible for a refund or warranty replacement. You can secure a RMA number by emailing email@example.com.
Shipping fees for return
If the return is caused by the consumer, the consumer will be responsible for the shipping fee, and any shipping fees related to the order are non-refundable. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
lewinner is not liable for any units damaged or lost during return shipping. lewinner should be packaged in its original box within an outer cardboard box to ensure safety. We recommend using a reputable courier and service that provides a tracking number and insurance.
No restocking fee to be charged to the consumers for the return of a product.
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
Late or missing refund(if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org. Please contact our Customer service at email to get the return address.
Consumers can apply for return or exchange within 14 days (or more) after the product delivery.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.